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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 847-259-2550 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Appliance won’t turn on?

• Is there a power outage in the area?
• Is the household fuse blown or the circuit breaker tripped?
*Appliances have electronic controls that are key to operating the appliance, resetting the power by unplugging the unit or resetting the circuit break may give it the reboot it needs to work properly*


Dishwasher does not start
• Door may not be properly latched
• Dishwasher may not be turned on
• Dishwasher not reset or previous cycle not completed
• Delay start engaged
• Interruption of electrical power supply to dishwasher or blown fuse
• The door may have been closed without first selecting a cycle.
• Water supply may not be turned on.

Cycle does not resume after door is opened and closed
• Door is opened longer than the allowed time after a cycle has started (Press Start to resume the cycle)

Display does not illuminate
• A fuse may have been blown or circuit breaker tripped

Dishes are not getting clean enough
• Spray arm movement obstructed
• Spray arm nozzles clogged
• Improper use of detergents
• Check your water temperature

Dishes not getting dry enough
• Rinse aid is empty or incorrect rinse aid amount is set
• Improper loading of dishes

Dishwasher Odor
• Food is present at the bottom of the dishwasher
• Check and clean your dishwasher filter (some models may have this)
• Drain hose is obstructed

Dishwasher not filling with water
• Restriction in water supply system
• Previous wash cycle was not completed
• Delay start is active
• Household water supply turned off


Vibration, rocking, or "walking"
• Feet may not be in contact with the floor and locked.
• Washer may not be level.
• Load could be unbalanced or too large
• The shipping bolts are still in the back of the washer.

Washer Leaking
Check the following for proper installation:
• Fill hoses not attached tightly
• Fill hose washers
• Drain hose connection.
• Check household plumbing for leaks or clogged sink or drain.
• Strainer (or nylon stocking) on end of drain hose is clogged.

Washer won’t run or fill
• Check for proper water supply
• Check for proper electrical supply
• Washer not loaded as recommended
• Not using HE detergent or using too much HE detergent

Washer not draining or spinner (Loads are still wet)
• Drain hose is clogged or the end of drain hose is more than the recommended height above the floor
• Remove Strainer/stocking on end of drain hose
• Drain hose fits too tightly in the standpipe
• Load may be out of balance
• Too many clothes in the wash & dry cycle
• Small items caught in the pump or stuck between the washer drum and the outer tub

Fabric Damage
• Sharp items were in pockets during wash cycle
• Strings and straps could tangle
• Fabric damage can occur if washer is tighly packed
• Items may have been damaged before washing


Dryer will not run
• Door not closed completely
• Start/Pause not touched firmly or held long enough
• Household fuse is blown or circuit break has tripped
• Incorrect power supply
• Wrong type of fuse

Dryer will not heat
• Supply line valve not open
• Incorrect power supply
• Household fuse is blown or circuit has tripped

Clothes are not dryer or drying times are too long
• EcoBoost option is on
• Lint screen is clogged with lint
• The exhaust vent or outside exhaust hood is clogged with lint, restricting air movement
• Exhaust vent is not the correct length
• Dryer is not level
• Load is too large and heavy to dryer quickly
• Fabric softener sheets are blocking the grille


Refrigerator seems noisy
• Refer to your manual for the common noises you may hear. i.e. buzzing, pulsating, hissing, sizzling, popping, water running, etc…

The refrigerator will not operate
• Power cord unplugged? Plug into a grounded 3 prong outlet.
• Is outlet working? Plug in a lamp to see if the outlet is working.
• Household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
• Are controls on? Make sure the refrigerator controls are on.
• New installation? Allow 24 hours following installation for the refrigerator to cool completely

The doors will not close completely
• Door blocked open? Move food packages away from door.
• Bin or shelf in the way? Push bin or shelf back in the correct position.

The doors are difficult to open
• Gaskets dirty or sticky? Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with soft cloth.

There is interior moisture buildup NOTE: Some moisture buildup is normal.
• Humid room? Contributes to moisture buildup.
• Door(s) opened often or left open? Allows humid air to enter refrigerator. Minimize door openings and keep doors fully closed.

Temperature and Moisture Temperature is too warm
• New installation? Allow 24 hours following installation for the refrigerator to cool completely.
• Door(s) opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep doors fully closed.
• Large load of food added? Allow several hours for refrigerator to return to normal temperature.
• Controls set correctly for the surrounding conditions? Adjust the controls a setting colder. Check temperature in 24 hours.

The ice maker is not producing ice or not enough ice
• Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
• Replace your water filter.
• Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
• Ice maker turned on? Make sure wire shutoff arm or switch (depending on model) is in the ON position.

Water is leaking from the dispenser system NOTE: One or two drops of water after dispensing is normal.
• New installation? Flush the water system.
• Recently changed water filter? Flush the water system.
• Water on the floor near the base grille? Make sure the water dispenser tube connections are fully tightened.


Range doesn't turn on
• Is the range disconnected from the electrical supply?

If the Burners do not Ignite:
• Are the burner caps properly aligned and seated in the burner bases?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow of gas?

Intermittent or Constant Igniter Sparking - Intermittent or constant sparking of the sealed gas surface burners can result from a number of preventable conditions. Eliminate these conditions as indicated in the chart:

Igniter Sparking


Microwave will not operate
• Is a Household fuse or circuit break blown?
• Firmly close the door
• Make sure control is set properly.

Wall Ovens

Nothing will operate
• Has a household fuse blown, or has a circuit breaker tripped?

Oven will not operate
• Is the electronic oven control set correctly?
• On some models, is the oven control lockout set?

Oven temperature too high or too low
• Does the oven temperature calibration need adjustment? *Check the manual to learn how to calibrate your oven’s temperature*
• On some models, does the cooling fan run during BAKE, BROIL or CLEAN? It is normal for the fan to automatically run when the oven is in use. This helps cool the electronic control.

Oven cooking results not what expected
• Is the proper temperature set? Double-check the recipe in a reliable cookbook.
• Is the proper oven temperature calibration set?
• Was the oven preheated?
• Is the proper bakeware being used?
• Are the racks positioned properly?
• Is there proper air circulation around bakeware?
• Is the proper length of time being used? Adjust cooking time.
• Has the oven door been opened while cooking? Oven peeking releases oven heat and can result in longer cooking times.

• Be sure not to put foil on oven bottom ~ are air circulation vents covered?


After installation, the unit doesn’t work
• The power source is not turned ON
• The power line and the cable locking connector is not connecting properly.
• The switch board or control board wirings are disconnected
• The switch board or control board is defective

Light works, but blower is not turning
• The blower cable is disconnected
• Debris or obstruction in motor
• Motor defective or possibly seized

The unit is vibrating
• The blower is not secured in place
• Damaged blower wheel
• The hood is not secured in place

The blower is working, but the lights are not
• The LED light strip connector is disconnected
• Defective LED light strip

The hood is not venting out properly
• Using the wrong size of ducting
• Using the wrong type of ducting. Flexible ducting can reduce air flow by up to 50%
• The hood might be hanging to high from the cook top
• The wind from the opened windows or opened doors in the surrounding area are affecting the ventilation of the hood
• Blockage in the duct opening or ductwork