May 1, 2018
To Matt Bentley and the Staff at Novak and Parker,
I just wanted to tell you how pleased I am with the service I received when buying a dishwasher at Novak and Parker.
When my old dishwasher leaked, causing the wooden kitchen floor to buckle and when one of the plastic part s started smoking, I realize d that I needed a new dishwasher. After extensive research, I decided to buy a Bose, German -made dishwasher mainly because of two factor s: the dishwasher parts were almost completely metal and the Bose dishwasher had a 30-minute cycle that could wash light ly-soiled dishes effectively. This last feature was important to me because I often entertain my large extended family and being able to run the dishes through in only 30 minutes was a feature I really wanted.
Matt Bentley was the person who took my order. He was friendly and professional and respectfully listened to what I needed. He quickly filled out the order and I was told the dishwasher would be delivered in a week. It was, while respecting the time frame that I was in that day. As the dishwasher was going through its trial run, I read the manual. To my dismay, I realized that not every Bose model had every feature and unfortunately, the dishwasher that was now running in my kitchen did not have the much-desired 30-minut e cycle feature.
I called Matt Bentley explaining how disappointed I was since the 30-minute cycle was the reason I had purchased the machine in the first place. Matt told me that he would check the order and the machine specifications and would get back to me. In a short time, Matt called me back. He apologized profusely saying that the mistake was totally his and that the dishwasher would be replaced in a week with the model I wanted with no further cost to me and that in the meantime, I could use the current dishwasher.
The dishwasher arrived on March 29 and is working perfectly. I have used the 30-minute cycle during a family party and the dishes came out fine. I have since recommended Novak and Parker to all my family and friends and my sister, who is going to remodel her kitchen, said she will definitely use Novak and Parker for her new appliances.
January 29, 2018
Dear Mr. Novak,
I worked with Novak + Parker over the summer and had a terrific experience. I had some unusual "as built" conditions and they were extremely helpful brainstorming solutions. In addition, we had to split deliveries as some of my cabinets were wrong. They were exceptional. I had looked at the "other big appliance company from Glenview", as well. Not only did I not get great attention, I actually didn't get a call back from the sales person at that other appliance company. My Bosch rebate was not easy to submit (but it was worthwhile to obtain) but the N+P team made sure everything was taken care of. Matt Bentley and Mark Ramsey were great to work with. I highly recommend their company. Thanks again, Fellas!
Jill O from Wilmette
September 28, 2016
Dear Mr. Novak,
The other day my wife, Carol, and I were discussing our experiences with the stores that have been special to us over the years. It was no surprise to either of us that among the very first that came to mind was Novak and Parker. My parents were well served by you when you and they were located in Park Ridge and later when they moved to Arlington Heights. Carol and I have been very satisfied and appreciative customers of yours since we also moved to Arlington Heights over 45 years ago.
Our reliance on you and your staff for quality appliances and superlative service has never been disappointed. You have truly been our advocate in any concerns with quality or service. For example, when the GE refrigerator we purchased from you failed and GE preScribed the wrong computer board replacement, your service staff Sue Hallsten (Service Manager), Elizabeth Christie and Jim Carlisle researched and persisted until the correct computer board was found and the problem was solved. It was a special but usual example of your always putting the customer "First." We have delighted in working with Leo Mills to identify the best appliances for our needs. Thank you and your organization for epitomizing what a store's staff and service should be. We are deeply grateful to know that you are "there."
Bill & Carol
October 8, 2013
I have been shopping at another Chicago Dealer for over 40 years. But, ever since they moved into the new building, I watched their customer service deteriorate to the point where I felt, and I told this to a sales manager there, as if I were a guppy in the shark tank, waiting to be devoured by ravenous indifferent sales people.
For this reason, when we need a new stove, I decided to shop at several different stores. The sales people at Sears, Best Buy, and H.H. Gregg, were no better, and I knew that if I had any service issues with the stove, I probably would have a major problem.
I had heard about Novak and Parker, from a neighbor years ago, who had a wonderful experience there, and I decided to see if they were still in business. I am happy to report that Novak and Parker is alive and doing well, and are delivering the 'old tyme' customer care that I had no longer been getting at the other dealer. Our salesman, Mike Roberts could not have been nicer. No rush, no pressure......I believe he would have spent all day with us, if we had wanted to stay there that long. In that beautiful showroom, we could have stayed all day. We told him we would think about what we had seen, and, again, there were no 'hard sell' tactics. About a month later, we went back and bought our GE stove. We got a terrific price on a floor model. Installation experts, Jeff and Bobby actually made the delivery experience fun, with their professional, easy going manner. And when I found out I had not measured the distance between our granite counter tops correctly, Bogdan and Mark were sent out to correct my mistake. They calmed me down, and an hour later, our stove was perfectly installed. And Novak and Parker service everything they sell. It may sound like it, but I did not know anyone anyone at Novak and Parker before our first visit. If you are looking for a great appliance shopping experience, give them a try.
I think you will be very pleased.
Rick Sherman Wrigleyville.
October 1, 2013
We want to thank you for all your hard work in providing us with top quality appliances and service in the construction of our new home.
You were extremely helpful to us regarding all our purchases of both indoor and outdoor appliances. We heard great things about the Novak & Parker team from our builder and on site-construction manager. Your team was terrific to work with and extremely efficient in installing everything according to plan. They also took great care in the installation of all of the appliances.
Your attention to detail, quick responsiveness, in-depth product knowledge and going above and beyond attitude, were very much noticed and appreciated. We want to thank you personally for coming over during a holiday weekend to deliver us an appliance manual so that we could barbeque for our family, and for ordering us a replacement oven temperature probe so quickly. Its these 'small' things that really make a difference, matter, and send a great message about the quality of service you provide.
We would definitely recommend the Novak & Parker team and you specifically to our friends who may be in the market for new appliances.
James & Sabine Sohigian
As you know, I received the washers and dryers ( and the disposal) yesterday and I wanted to let you know that your delivery Guys could not have been more professional, Mark and Alberto were great! Please pass this along to their direct supervisor. They were professional, courteous and they both had great attitudes! They represent the company well.
Have a great weekend!
Just wanted to reach out and let you know about yesterday's installation.
Your installation team was really outstanding (and I've seen many over the years). They were thorough and professional, took the extra time to make sure each piece of equipment was plumb and aligned as well so that the counter would sit properly on top (which it did). The dryer venting connection looks much better than the prior install. They clearly know what they're doing and are perfectionists, something that really benefits your clients.
The equipment looks great too and I'm sure we'll enjoy using it.
Thanks for the great service :)
I've been meaning to email for a while now....just crazy busy. Anyway...just wanted to say that our clients absolutely love Matt..he's been a real asset for us at A. Perry...everyone leaves your showroom incredibility impressed with him...one client said she wished he sold cabinets as well...
Just wanted to let you know we appreciate the treatment we get at Novak and Parker.
Elke Anstadt Architectural Coordinator A. Perry Homes, LLC
I wanted to pay Mark and Jeff, the gentlemen that delivered my refrigerator last Saturday a huge compliment. It was a seamless delivery. They both knew what they were doing, paid attention to my home and cleanliness, and helped me with any questions once installed. I wish all vendors I have used in the past could be so good. I appreciate the service that they provided. Jeff was also involved in the delivery of my range, microwave, and dishwasher. He is very knowledgeable with what he does. Knowing that this work is not easy at times, I just wanted to make sure that I passed this along to you and maybe you can pass it along to the powers that be. They did a great job and deserves a kudos!
Thanks again for your help.
Well installation is complete and everything looks spectacular! It was such a right call to go with the stainless refrig. They worked so hard and getting the recirculating part on the hood was a bear for them. I am not sure of the installer's name beside Eric but whoever he was he was FANTASTIC! He had to make range fit properly in spite of the gas line and floor outlet...a challenge but he did it. The countertops will be installed on Monday and then Greg has a few things to tweak to make the custom microwave box and then all that's left is putting the new door on the dishwasher.
Thanks again for making this all happen.
All my best,
In the summer of 2011, we began our research for appliances for our luxury kitchen build-out as part of our twelve month full home renovation. We were referred to Novak & Parker from close friends of ours who had recently purchased all their appliances for their new north shore home. To be honest, we had never heard of Novak & Parker prior to this referral; however this turned out to be one of the best home decisions we have ever made.
Unlike some other appliance chain-type stores, one gets the opportunity to create a relationship with their sales specialist. In our case, it was Matt Bentley. From day one, Matt has demonstrated a very high level of professionalism, kindness and product knowledge. His ability to just get things done is what sets him apart.
Like most consumers, we had done our homework and shopped around for the best prices. Novak & Parker ended up giving us the best prices, but, in retrospect, it's their service that is most impressive. You're not treated like another number. They have a sincere interest in cultivating a long-term relationship with their customers.
Without reservation, I highly recommend Matt Bentley and Novak & Parker for their high level of service and competitive prices.
John & Georgia
I just want to take a moment to thank you and your firm for your generous involvement on the Greenhouse Women's Shelter project. Too often, we get wrapped up in our daily tasks and don't get the chance to step back to realize that something we have done creates a better good. Your help on the Greenhouse project, as small or big as it was, will enhance the daily lives of those women in need. As I have recently had a family member in need of such help, it is even more gratifying that you chose to help.
Please accept my sincere thanks for giving your resources for this project, for all you have done in the past for us, and for your future support and great work on our projects.
Thank you all for your participation in greatly improving the kitchen living conditions of the Greenhouse Women's Shelter in Chicago. I have attached some before and after pictures for those of you who did not get to see the finished kitchen. WOW! What a great job and so much appreciated by the women who run the house and live in the house. You have all truly made a difference in what you did. I have been involved with many volunteer projects and I have to say this one was the most satisfying because the home owner so much appreciated it and did not expect it. I have also attached a copy of the email sent to me from Bea, the house manager along with the shelters tax ID form. They don't list the number but this form should suffice for any tax write off you may want to claim.
Thank you all again.
Power Construction Company, LLC
I also wanted to thank you personally as well as Novak & Parker for the help they gave us on so many levels. You took to time to show us several options that would work with our drawing of the house. You also took the time to explain those options, benefits and price points with the selections we were making. You and the organization around you made the selection process as enjoyable as it could be. I also believe that you were more than fair with your pricing on the selections we made.
Once again, thanks for all your help. I would never hesitate to send any of my family and friends to your store.
Bradley C. Sampson
I'd like to compliment one of your employees, Matt Bentley, for the excellent service he provided me over the course of my extensive home remodel. Mr Bentley helped me to sort through the various appliances to choose the best appliances for my new kitchens on the first floor, basement and our laundry room. In addition, he was instrumental in connecting me with the Vent-A-Hood representative to fabricate a custom hood.
Mr. Bentley's professionalism and ability to resolve questions and situations quickly exceeded my expectations.
Such a commitment to great customer service is to be commended. You can be sure that I will recommend Novak and Parker and continue to do business with this company for years to come.
I must inform you, with all the help in understanding our new oven, we have had the best Turkey dinner of a lifetime!!! Thank you for being so diligent in delivering the goods!!! God Bless!
To Whom It May Concern:
I remodeled my kitchen in the summer of 2012. For anyone who has ever done this, you know all that is involved in getting the project completed! So it's important to have people working with you who know their business and can get the job done.
When I decided to buy new appliances, I shopped at several places including Novak & Parker. Prices were competitive at most of the stores; however, what differentiated N&P was the outstanding level of service before, during and after my purchase. And Matt Bentley was largely responsible for that...
Matt is very knowledgeable about the appliances. He and Lena were a terrific team. I bought a refrigerator, microwave, range, and dishwasher. And I had a whole lot of questions about operation, installation, etc.! Matt patiently took the time to answer specific product questions and he researched the questions to which he didn't know the answers. He followed up with me on every question. I felt like I could make an informed decision based on all this information.
Prior to installation, I called Matt several times to address installation questions. He worked with his installation team to meet my needs. In one case, I had to move the actual installation date at the last minute because of a delay in construction. Matt worked with me to make that happen.
After the kitchen was completed, I had an issue with the warranty for the dishwasher. I had purchased an extended warranty from Meile. Even though the warranty was directly with Meile, Matt worked tirelessly to make sure Meile had my dishwasher registered for the extended warranty. This involved numerous emails and phone call on his part. He took the initiative to get the situation corrected promptly. His perseverance paid off! The warranty is in place.
I would highly recommend Matt Bentley as a consultant and project manager. He did an outstanding job! Thanks, Matt.